Knowledge base
Articles that help you set up your site, email and automations.
Browse the store and configure a product - billing cycle, options, a domain if the product wants one - without signing in. Nothing asks you...
Everything you own is reachable from the navigation: - Services - your hosting plans and apps. Open one to reach its tools: files, database...
Under Account you will find: - Password - change it any time. You need the current password to set a new one. - Security - two-factor authe...
Sign in with the email address and password you set when the account was created. Forgot the password? The login page has a reset link: ent...
Under Account, the Profile page holds your name, company, address and phone - the details that appear on your invoices. Keep the email addre...
Open Services and click your hosting plan. The tabs across the top are your toolbox: - Files - browse, upload, edit and extract files in yo...
Two ways to get files into your webspace: 1. The Files tab - upload straight from the browser. Archives can be uploaded whole and extracted...
Under the Databases tab: 1. Create a database. 2. Create a database user with a strong password. 3. Connect them, so the user may use the d...
The Backups tab shows what the platform holds for your account and lets you restore from it. Two habits worth having anyway: - Before a bi...
Open your service and choose Files. You are looking at your webspace. - Upload - press it, or simply drag files from your computer onto the...
The FTP tab manages accounts for uploading with a desktop client such as FileZilla or WinSCP. Press Create. You choose: - Username - the ac...
The Email tab creates real mailboxes on your domain. Press Create: pick the name (the part before the @), the domain, a password, and a quo...
The DNS tab edits the zone of a domain on your hosting. Press Create and fill four fields: - Type - A for "this name points at this server...
The Subdomains tab carves sections out of your domain - blog.yourdomain.com, shop.yourdomain.com - each with its own folder. Press Create:...
The Cron tab runs commands on a schedule - the heartbeat behind things like WordPress maintenance or a Laravel scheduler. Press Create. Two...
The Backups tab shows your restore points and creates new ones. Press Create: name the backup (or accept the suggestion), choose the scope...
The Databases tab, in detail. Creating a database offers to create its primary user in the same stroke - accept that unless you have a reas...
You are buying hosting - an amount of memory, CPU, disk and bandwidth. Apps are what you run inside it. That means there is no separate "Do...
Open your service, then the Apps tab. 1. Find the app. There is a search box above the catalogue, and the apps are grouped into sections -...
An app is installed inside your account and is not on your domain until you say so. In the Apps tab, under a running app, pick one of your...
That badge means the app starts, fails, and is being restarted over and over. It is not stuck downloading - something is wrong with the app...
Two limits apply, and the smaller one wins. Your plan has an app limit - the counter at the top right of the Apps tab shows it, for example...
In the Apps tab, press the bin icon next to the app and confirm. Removing an app deletes it and its data. There is no undo, and the files i...
Every installed app on the Apps tab has a card, and the card carries what you need to actually use it: - Open app - the address the app ans...
Use Domain Search - from the homepage or the client area. Type the name, and the results show whether it is free and what it costs per year,...
A transfer moves the management and billing of your domain here. Your website keeps running throughout. Three steps, in this order: 1. Unl...
Nameservers say WHO answers questions about your domain. DNS records are the answers themselves. If your domain uses our nameservers, edit...
Three switches on the domain's page, all about ownership: - Registrar lock - blocks transfers away while enabled. Keep it on; turn it off o...
Open Domains and click one. The page is the domain's control room: - Domain information - registration and expiry dates. The expiry date is...
Every product renews on a cycle you chose at order time, and an invoice is issued ahead of each renewal - you will find it under Invoices an...
Bank transfers are confirmed by a person, so they are not instant. The flow: 1. Open the invoice and choose bank transfer. The page shows t...
Under Add Funds you can load money onto the account before you owe it - a few preset amounts, or a custom one. Credit is applied to invoice...
Open the service and request cancellation. Two flavours: - End of billing period - the service runs until the day you already paid for, the...
A promotion code is entered in the cart, before checkout: the cart page has a field for it, and applying a valid code recalculates the total...
Open the service and choose Upgrade/Downgrade. The page shows the plan you are currently on and the plans you may move to; pick one and pres...
Tickets are the channel with your account attached - the person answering sees your services and history, which no email address can offer....
The Announcements page carries news that concerns customers - maintenance windows, new features, pricing changes. Worth a glance when someth...
A new ticket lands with the department you chose, marked with your priority and, if you set one, the related service - which is why setting...
The SSL page under your client area lists your certificates and sells new ones - these are paid certificates issued by a certificate authori...
Open the pending certificate and press Configure now. Three things happen on this page: 1. The CSR. A certificate signing request carries t...